October 2, 2016

Remote IT & Server Support

Remote IT Services is one of the services offered by IOA among the diverse services it offers across different industry verticals to its Global Clients

Target and user group of this services includes Small & Medium Businesses across the globe

Right from remote support for Web hosted servers, AWS, Azure, Godaddy, Cloud Servers. IOA guarantees cost-effective delivery of consistent, reliable and robust solutions for every need of its clients.

We offer,

  • Web Hosting Support
  • Mail Services

Web Hosting Support

Web Hosting support includes,

  • Linux & Windows server management
  • AWS / Azure / VPS / Godaddy / Rackspace / Servint /Softlayer server management
  • Domain migration from one hosting to another hosting.
  • Domain name purchase assistance.
  • Website loading speed optimization
  • Securing websites by Installing SSL certificate.
  • Making website PCI compliance.
  • Taking backup of a website
  • Securing server with patching, port blocking etc.
  • Virus cleaning in website
  • Server Hardening

Mail Support

Mail Support includes,

  • Creating the user account
  • Set the quota
  • Monitoring the mail flow
  • Setup Mail server fail-over method
  • SPF & DKIM record settings.
  • Setup the DNS record
  • Email Encryption: Encrypt outgoing email with minimal administration
  • Ensure compliance with data privacy and retention regulations
  • Integrate data loss prevention strategies
  • Encryption technologies used include: PKI, S/MIME, X.509 certificates, 3DES, AES-256, and 1024-bit RSA keys (with MDS and SHA-1 encryption algorithms). The encrypted message web portal utilizes 128-bit secure sockets layer (SSL)
  • Email Spam Protection
  • Spam Blocking
  • Virus and Worm Scanning
  • Email Attack Protection
  • Fraud Protection
  • Content and Attachment Filtering
  • Transport Layer Security (TLS)
  • Secure Socket Layer (SSL)
  • Email Intelligent Routing
  • Troubleshooting the email issue